Shipping and Returns

  ***All items sold are legal for sale FOR RESEARCH PURPOSES ONLY*** 


SHIPPING POLICY 

We ship Monday through Friday. All orders are shipped USPS if Domestic or international. All orders placed before 12:00 EST Monday-Friday and are in stock, will be shipped the same day!

All orders placed after 12pm EST Monday-Friday, will ship on the next business day. A tracking number will be provided so that you may track your order once it has been shipped. Please keep in mind that it may take up to 24 hours for the tracking number to be entered into the USPS database and then be available for tracking.



SHIPPING OPTIONS

 We do offer a free shipping option for domestic USA, orders over $200.00. Once you have placed an order over $200, the shipping will automatically give you a “free” option.

 


INTERNATIONAL CUSTOMS 

We at STAR LABS, LLC. are not responsible for knowing the customs procedures for each country. If you are interested in ordering from STAR LABS, LLC., you must research your own country’s laws and regulations regarding our research chemicals and peptides before ordering from STAR LABS, LLC..com. Once you have placed an order with us, you automatically take responsibility for your country’s regulations. Although most countries do accept our products in customs and we properly declare what is being shipped; we must make sure you understand that there are some issues that may occur due to a country’s regulations. 

If your order does get returned to us due to issues in the customs department, we will issue you a refund, but we will charge you a restocking fee of 15%. This means that we will subtract the 15% restocking fee and the shipping cost of the total amount and return the rest to you. However, we will NOT issue the refund until the product has been received in our office. The refund will be calculated as Total cost - shipping - 15% restocking fee for a total of an 85% refund not including shipping. If your package is not returned to us, we cannot issue you a refund. If at any time we receive notice that customs has your package and is holding we will do our best to get your order released and sent to you. This is not a guarantee as every country has different regulations. 



RESHIPPING POLICY

If your product is returned to us due to the shipping address not being correct, we will reship your order if you provide us with a new address, but you will be responsible to pay the new shipping charges. If your product is returned due to a customs issues from your country, we will not reship the package to you. However, if your package is returned we will return your payment after we subtract the 15% restocking fee and shipping charges.


***All items sold are legal for sale FOR RESEARCH PURPOSES ONLY.*** 

 

RETURNS and REFUNDS

If there is a legitimate issue with the product you purchased; we will do our best to remedy the problem. We cannot resell any products that have already been handled by the purchaser; therefore you must contact us as soon possible.

ALL SALES ARE FINAL, NO RETURNS OR EXCHANGES

If you are unhappy with the research chemical you purchased for your studies, please contact us at buysequence@gmail.com so that we may review your concern. If there is a legitimate reason, we will ask that you return the product. We can then replace the product, at a cost no greater than the original purchase, and compensate you for the shipping cost of the returned product. However, you will responsible for any remaining balance due to purchasing a more expensive research chemical.

Please do not contact us with a concern if you have already used the entire product for research.

 


Out of Stock Items

If items are showing that they are out of stock, please keep checking back as we will try to get them back in stock as soon as possible.

If for some reason part of your order becomes out of stock after you have placed the order we will ship what we have and then send out another shipment as soon as the product becomes available again. We appreciate your understanding in this matter.



Canceling an Order

If you would like to cancel your order, please contact us immediately and we will do our best. If the order has already been processed, we will not be able to cancel it. buysequence@gmail.com


If we receive a chargeback, we will immediately put you on a do not sell list and possible pursue legal action


***All items sold are legal for sale FOR RESEARCH PURPOSES ONLY.***